At Mdbvx, we want you to be satisfied with what you receive. If something is wrong with your order, please contact us and let us know. We will review the situation and work with you on the appropriate solution.
1. Return Period
You may contact us within 30 days from the date your order is delivered if you would like to request a return.
Before sending anything back, please email sale@mdbvx.com with your order number and a short description of the issue. We will let you know whether the return is approved and provide the return instructions.
Items sent back without contacting us first may not be accepted.
2. When We Accept Returns
A return may be accepted in the following situations:
The product arrives damaged or defective.
The product does not work as reasonably expected when first received.
You received a different item from the one you ordered.
The product is materially different from its description on our website.
You simply changed your mind, provided the item is unused and remains in its original condition.
For a return based on personal preference or a change of mind, the item must be unused and suitable for resale.
3. Condition of Returned Items
To help us process your return without unnecessary delay, please make sure the item:
Has not been used, installed, altered, or modified, unless the return is related to a product defect.
Includes its original packaging, labels, accessories, manuals, and other items supplied with the order where applicable.
Has not been damaged after delivery through improper use, handling, installation, or storage.
We may refuse a return if the product has been used or damaged beyond what is necessary to inspect it.
4. Exchanges
If you received a defective, damaged, or incorrect item, we may offer a replacement instead of a refund, depending on product availability.
If you would like to exchange an item because you ordered the wrong product or changed your mind, please contact us first. Exchanges are subject to availability, and additional shipping or price differences may apply where applicable.
If the requested replacement is unavailable, we may offer a refund instead.
5. How to Request a Return or Exchange
Please email sale@mdbvx.com within the applicable return period.
Your email should include:
Order number
Name of the product
Reason for the return or exchange
Clear photos of the product, if there is damage or a defect
A photo of the shipping label, when relevant
Our team will review the information and normally reply within 2 business days. If your request is approved, we will provide the return address and any further instructions.
Please do not send the product to an address shown on the original package unless our customer service team specifically asks you to do so.
6. Return Shipping Costs
If the return is caused by a defective, damaged, or incorrectly shipped item, Mdbvx will generally cover the reasonable return shipping cost.
For returns due to personal preference, ordering the wrong item, or a change of mind, the customer is generally responsible for the return shipping cost.
We recommend using a shipping service with tracking. Mdbvx cannot be responsible for a return package that is lost or damaged while being shipped back to us.
7. Refunds
After we receive your returned item, we will inspect it and confirm whether the refund is approved.
Once approved, the refund will be issued to the original payment method used for the purchase. Depending on your bank, card issuer, or payment provider, it may take approximately 5–10 business days for the refunded amount to appear in your account.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part, such as sending a damaged or incorrect item.
8. Items We Cannot Accept for Return
A return may not be accepted if:
More than 30 days have passed since delivery.
The product has been used, installed, modified, or damaged through improper use.
The product is missing important accessories, packaging, or parts supplied with the original order.
The item is marked as final sale or otherwise stated to be non-returnable on the product page.
This does not affect any rights you may have under applicable law.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders may be canceled within 24 hours after the order is placed, provided the order has not already been processed or shipped.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. In that case, you may contact us regarding the applicable return procedure after delivery.
10. Contact Us
For questions about returns, refunds, exchanges, or order cancellations, please contact:
Email: sale@mdbvx.com
Please include your order number whenever possible so that we can locate your order and assist you more quickly.
We will do our best to review each request individually and provide a reasonable solution based on the circumstances of the order.